Modernizing Consumer Dispute Resolution in the EU

by name voted on 13.03.2024

Summary

A proposal to modernize EU consumer dispute resolution, covering digital services and non-EU traders.

9 13.03.2024

Report

economy

justice

civil law

social policy

administrative law

public administration

business and competition

information technology and data processing

Key points

The proposal aims to modernize consumer dispute resolution for the digital era.
Dispute resolution will now explicitly include digital content and services, even when no money is exchanged but data is provided.
Participation in ADR procedures will be mandatory for air carriers.
The scope is extended to include traders based outside the European Union.

Vote

PPE

S&D

Renew

PfE

Verts/ALE

ECR

The Left

NI

ESN

Total

Speeches

4 Speeches in total

Pro

Contra

Othmar KARAS

PPE

0:07 min

20. Amending the Directive on alternative dispute resolution for consumer disputes ***I (short presentation)

Othmar KARAS

PPE

0:13 min

20. Amending the Directive on alternative dispute resolution for consumer disputes ***I (short presentation)

Documents (PDFs)

DRAFT RECOMMENDATION FOR SECOND READING on the Council position at first reading with a view to the adoption of a directive of the European Parliament and of the Council amending Directive 2013/11/EU on alternative dispute resolution for consumer disputes and amending Directives (EU) 2015/2302, (EU) 2019/2161 and (EU) 2020/1828 following the discontinuation of the European Online Dispute Resolution Platform RECOMMENDATION FOR SECOND READING on the Council position at first reading with a view to the adoption of a directive of the European Parliament and of the Council amending Directive 2013/11/EU on alternative dispute resolution for consumer disputes and amending Directives (EU) 2015/2302, (EU) 2019/2161 and (EU) 2020/1828 following the discontinuation of the European Online Dispute Resolution Platform PROVISIONAL AGREEMENT RESULTING FROM INTERINSTITUTIONAL NEGOTIATIONS Proposal for a directive of the European Parliament and of the Council amending Directive 2013/11/EU on alternative dispute resolution for consumer disputes, as well as Directives (EU) 2015/2302, (EU) 2019/2161 and (EU) 2020/1828 DRAFT OPINION on the proposal for a directive of the European Parliament and of the Council amending Directive 2013/11/EU on alternative dispute resolution for consumer disputes, as well as Directives (EU) 2015/2302, (EU) 2019/2161 and (EU) 2020/1828 DRAFT REPORT on the proposal for a directive of the European Parliament and of the Council amending Directive 2013/11/EU on alternative dispute resolution for consumer disputes, as well as Directives (EU) 2015/2302, (EU) 2019/2161 and (EU) 2020/1828 OPINION on the proposal for a directive of the European Parliament and of the Council amending Directive 2013/11/EU on alternative dispute resolution for consumer disputes, as well as Directives (EU) 2015/2302, (EU) 2019/2161 and (EU) 2020/1828 REPORT on the proposal for a directive of the European Parliament and of the Council amending Directive 2013/11/EU on alternative dispute resolution for consumer disputes, as well as Directives (EU) 2015/2302, (EU) 2019/2161 and (EU) 2020/1828 Amending the Directive on alternative dispute resolution for consumer disputes Amending the Directive on alternative dispute resolution for consumer disputes

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